Service Provisions Manager
Belinda is responsible for overseeing all aspects of effective service delivery in the 24 hour provision of the supported accommodation.
In Belinda’s Own Words:
Hi! I am Belinda Taylor, the Service Provisions Manager for The Solace Community in Wolverhampton. We have been in operation for 4 years. Our doors opened on 14.08.2014.
We started out with 11 pre-existing service users that had chosen to stay from the exiting previous service. Since then we have grown in numbers, and even added more rooms to our portfolio. Our aim is to help as many homeless people we can: we try and offer them a home from home and make each and every one welcome.
I began working for Thomas Harvey-Beswick way back in 1999, some 18 years ago.I joined his previous company as a cleaner, working part time. I can only think that he saw the potential and passion in me. From then on, I worked my way through the service in the following capacities: key worker, support worker, project worker, and deputy manager.
I decided to work within the mental health field, as I wanted to do something that matters for vulnerable people who cannot always help themselves.I find it fulfilling to work in this industry, because I can see firsthand and directly the positive impact I have on another person. I can immediately provide someone with a resource that can make their lives a little better.
Although this job can truly affect the psyche, lead to compassion fatigue or burnout, I find that most experiences have been very rewarding.
For those who have been abused, neglected, traumatized, or who do not feel they can trust anyone, my fulfillment comes when I see them opening up and reaching back.
Laura is here to ensure that the financial resources of the The Solace Community are efficiently managed and accurately accounted and to report on the organisation’s financial performance to the Board of Directors. She is here to review and recommend expenditure and income levels for Company budgets and to monitor and achieve financial targets.
She is also here to support clients with their financial queries regarding benefits.
As office support worker, Lesley is the first point of call for visitors or people residing in the building.
She provides assistance and support to other employees working in the office by preparing incoming and outgoing mail, answering phone calls and transferring them where required.
She has a friendly approach and uses her problem-solving abilities on daily issues to assist people where required.
Annemarie Jackson & Laura O’Brien
Housing Management Staff
The Project Worker team are here to provide a customer focused enhanced housing management service to our clients, ensuring that they are provided with appropriate advice and options to maintain their tenancies.
They are here to be responsible for the general housing management services provided within our buildings, and to maintain a safe and secure environment within all buildings.
In Annemarie’s Own Words:
My name is Annemarie Jackson, and I started working at The Solace Community in 2015. At that time I was a night hostel worker. I then progressed to a day role where I was a project worker. After several months, my potential was seen, and I was offered the position of office manager. I have always been passionate about the work I do, and have worked in the field for 18 years. I first started to work with the homeless at the Good Shepherd. I worked in the soup kitchen where people who were rough sleepers came in to eat and drink on a daily basis. After working in the soup kitchen, I found the job very rewarding helping people less fortunate than myself. I then realised that homelessness can affect anyone and this made me value the role that I have played helping. The more vulnerable in our society.
Support Worker – The Offord Centre
David is here to help clients to lead more positive lifestyles, meeting with them for regular support planning and review sessions, and to help them address the issues identified in these meetings with the goal of promoting greater independence.
He works with local statutory and voluntary agencies to enable clients to partake in educational and leisure activities.
He develops and manages the Offord Centre, facilitating a diverse range of community activities.
In Neil’s Own Words:
My Name is Neil Adcock, and I am the Referrals Administrator for The Solace Community, a role which involves working alongside partnership agencies to provide appropriate supported accommodation for clients in their time of need, with a view to assisting them on their road to recovery and a sense of normality.
Prior to working at The Solace, I have held positions within both the Local Authority and the private sector for 20+ years working with vulnerable adults and Children. In 2010, this job which I was already passionate about, took on a whole new meaning when my eldest brother died on the streets of Walsall having lost the battle against chronic alcoholism and pneumonia.
I have since made it a personal commitment, alongside that of the commitment given by The Solace in its mission statement to ensure that no one, where possible, will be left out and unable to receive the services available to them to address their personal issues.
In Steve’s Own Words:
I am Steve Taylor. I started working at The Solace Community as a part-time Night Hostel worker in October, 2016. Why this field? Was it just a job to pay the bills? No, it was never just a job, or just to pay the bills. It is a passion of mine to help people achieve the best possible life they can, and with support I believe everyone can improve and grow into a better person, myself included.
During my life, I have been affected by several of the issues that the clients we support are going through at this present time in their lives. However, with hard work and perseverance, I have now reached the point where I can not only help people move on, but also be a working example of how if you chase your dreams, you can achieve whatever you want to do.
Since I started with the company as a part time Night Hostel Worker, within three months I became a full-time Night Hostel Worker before becoming night supervisor. After being with the company for 14 months, I then moved onto being a member of the project staff on days. Now, two years after I started, I am Deputy Manager and look forward to waking up and coming to work where no two days are the same. It can be extremely challenging at times, but so rewarding, knowing you have made a positive difference in people’s lives and working with a fantastic team who are truly like a second family.
Jordan Lee, Daniel Homer & Colin Preece
Jordan, Dan and Colin are here to provide a customer focused maintenance and repair service to the portfolio of buildings occupied by The Solace Community. They complete a variety of building repairs on an ongoing basis, reporting works outside of their capability to the Project Manager.
They ensure all vacant units are ready to be re-let within agreed timescales, ensuring the unit of accommodation and the communal areas of the building are of the highest standards.
They ensure all agreed repairs and void works are completed within agreed time-frames and within budget, ensuring value for money is achieved for all maintenance expenditure.
Sandra provides a client focused cleaning, housekeeper and catering service to the portfolio of buildings occupied by The Solace Community, and is responsible for overseeing the day to day cleaning of all communal areas and client’s rooms.
She ensures that good quality catering service is provided in line with the Safer Food Better Business Guidelines, also working closely with the cook to oversee meal plans and ordering of food.
Caroline Drinkwater and Shannon Burden
Caroline and Shannon are here to provide a client focused cleaning and housekeeping service to the portfolio of buildings occupied by The Solace Community. They are responsible for the day to day cleaning of all communal areas including office spaces, meeting rooms, reception areas, hallways, kitchen areas and toilets.
They are also responsible for the cleaning and preparation of client’s rooms.
Ana Antohe & James Tough
Ana and James work as integrated members of the Solace team to provide a high quality of meals to the customers of The Solace Community.
They undertake all aspects of this work including the ordering and management of stock and in conjunction with the Senior Housekeeper, the planning and preparation of high nutritional menus bearing in mind the allowed budget.
To contact any member of our team, either telephone us (01902 710010) or email us at firstname.lastname@example.org, stating who you are trying to contact.